Shipping policy

Last Updated: May 2026

Thank you for visiting and shopping at jalox.shop (operated by 100 PROOF RANCH LLC). We are committed to delivering our high-quality bath towels to our valued customers in Germany with reliable and transparent shipping services. Below are the terms and conditions that constitute our Shipping Policy.

All monetary transactions and order billing on our storefront are processed strictly in United States Dollars (USD).

1. Free Shipping to Germany

We are pleased to provide 100% Free Standard Shipping on all orders destined for Germany. There are no minimum purchase requirements, no hidden handling fees, and no delivery surcharges applied at checkout. The price displayed on our product page is your final price for shipping.

2. Delivery & Processing Timelines

To ensure that your bath towels arrive in pristine and hygienic condition, every package undergoes strict quality control and secure sealing at our international fulfillment hub. Our delivery window is structured into two sequential phases:

  • Order Processing Time: 1 to 3 business days (Monday to Friday). This window covers payment verification, product inspection, protective packaging, and dispatch to the outbound logistics carrier.
  • Transit & Shipping Time: 7 to 13 business days. This is the estimated duration for your parcel to travel from our international fulfillment facility directly to your designated residential or business address in Germany.
Total Estimated Delivery Time: Customers in Germany can typically expect their premium bath towels to arrive within 8 to 16 business days from the exact date the purchase is successfully confirmed on our store.

3. Shipment Confirmation & Order Tracking

  • Within 24 hours of your package being handed over to the international shipping courier, a Shipment Confirmation email will be sent automatically to the email address provided during checkout.
  • This notification will contain your official tracking number and a direct hyperlink to the real-time logistics tracking portal.
  • Please allow 48 hours from receipt of the email for the tracking information to activate and display live scanning milestones as the parcel clears our outbound logistics center.

4. P.O. Boxes and Military Addresses

Due to the international freight networks utilized for sending bulk textile orders into Germany, we are unable to complete deliveries to P.O. Boxes, Packstationen, or restricted military zones. Please provide a valid physical street address along with a working mobile phone number to prevent courier delivery failure.

5. Customs, Import Duties, and Local Taxes

For orders imported into Germany:

  • jalox.shop manages and covers the entirety of international freight charges to your border.
  • Upon arrival at the German border, your shipment may be subject to standard European Union import evaluation, customs clearing protocols, or local import Value Added Tax (VAT / MwSt.).
  • In accordance with standard international e-commerce regulations, any such local statutory fees, handling tariffs, or import documentation requirements applied by German Customs are the sole legal responsibility of the recipient.

6. Undeliverable Packages & Address Adjustments

We are not legally or financially liable for shipping failures resulting from incorrect, outdated, or incomplete address details provided during the checkout process.

  • Please thoroughly audit your shipping parameters before submitting your payment.
  • If a package is deemed undeliverable by the regional German courier due to an invalid address or because multiple scheduled home delivery attempts were systematically ignored, the customer will be responsible for any administrative costs or freight surcharges required to reship the item.

7. Packages Damaged in Transit

If your bath towels arrive with external box damage or product defacement caused during transport, please rest assured that your purchase is protected.

  • Take clear, high-resolution photos or videos of the compromised packaging and product conditions immediately upon arrival.
  • Reach out to our customer service desk within 48 hours of delivery at support@jalox.shop.
  • Our administrative team will review the documentation and immediately arrange a brand-new replacement parcel at no additional charge to you, in complete alignment with our Return and Refund Policy.

8. Corporate Logistics Contact Information

For any immediate delivery inquiries, batch tracking issues, or logistics delays, please reach out directly to our management office:

  • Storefront Name: jalox.shop
  • Corporate Entity Name: 100 PROOF RANCH LLC
  • Managing Officer: GO JEFFRY
  • Support Email Channel: support@jalox.shop
  • Corporate Phone Line: +1 2313901627
  • Registered Corporate Address: 4300 NW 100 STREET, OCALA, FL, 34482, United States