Refund policy

Last Updated: May 2026

Thank you for shopping at jalox.shop (operated by 100 PROOF RANCH LLC). We are dedicated to ensuring your complete satisfaction with every purchase. Please read our Return and Refund Policy carefully to understand your consumer rights and options for our premium bath towels.

All prices, fees, financial transactions, and refunds processed through our store are handled strictly in United States Dollars (USD). For our customers purchasing from Germany, your local financial institution will manage any currency conversion back into Euros (EUR) upon a refund being issued.

1. 30-Day Return Window

We offer an extended 30-day return policy, giving you 30 days from the date your package was successfully delivered to your address in Germany to request a return. This promotional window fully exceeds the standard statutory 14-day European Union cancellation requirement. If 30 days have passed since delivery, we unfortunately cannot offer you a refund or exchange.

2. Eligibility & Hygiene Conditions for Returns

Because our core products are bath towels, they are classified as close-contact hygienic textiles. To safeguard public health and comply with European safety protocols, a return will only be authorized if it meets the following criteria:

  • The bath towel must be in the exact condition that you received it: completely unused, unwashed, unworn, and free of any odors or signs of use.
  • The product must be returned with all original manufacturer tags and labels firmly attached.
  • It must be secured within its original protective product packaging.
  • You must present a valid receipt, order confirmation number, or proof of purchase from jalox.shop.
Hygienic Limitation: For safety and hygiene reasons, bath towels that have been laundered, used in any capacity, or removed from their factory-sealed protective film are strictly non-returnable and will not be refunded.

3. Return Shipping & Restocking Fees

  • Defective, Damaged, or Incorrect Products: If the bath towel arrives incorrect, structurally damaged by the international logistics carrier, or defective due to a manufacturing issue, we will cover 100% of the return shipping costs. Please inspect your order immediately upon delivery.
  • Customer Remorse: If you purchased the wrong product size, dislike the color, or simply no longer want the item, the customer is fully responsible for arranging and paying for the international return shipping fees back to our designated fulfillment facility.
  • Restocking Fees: We do not charge any restocking fees on approved returns.

4. How to Initiate a Return Process

Please do not ship items back to the manufacturer or the outbound address listed on your parcel box without prior authorization. Returns sent back without direct alignment from our team will be rejected.

  • Step 1: Send an email to our support desk at support@jalox.shop stating your order number, purchase details, and your specific reason for the return. Please attach clear photos of the towel and its retail labels.
  • Step 2: Once our administrative team reviews and accepts your request, we will issue you a Return Merchandise Authorization (RMA) along with step-by-step instructions and the warehouse address.
  • Step 3: Pack the items securely to prevent damage during transit, attach the designated documentation, and ship the parcel through a carrier that provides tracking capabilities.

5. Return Destination Warehouse

All authorized international returns must be routed directly to our secure commercial facility in the United States:

  • Mailing Address: 4300 NW 100 STREET, OCALA, FL, 34482, United States

6. Refunds & Payment Settlement Times

  • Once your return package is received at our Florida facility and passes our hygienic quality inspection, we will email you a notification confirming its arrival and approval or rejection status.
  • If approved, your refund will be executed automatically via your original payment method within 10 business days.
  • Because the payment transaction was completed in USD, the refund will be sent back as USD. Your local credit card provider or German banking institution may require additional processing windows to clear the funds and apply local EUR conversion adjustments.

7. Exchanges

The most efficient path to securing an alternate color or model is to initiate a return on your current bath towel. Once the return is checked in and authorized, please proceed by placing a completely separate transaction on jalox.shop for the new item.

8. Corporate Contact Information

For any compliance questions regarding our refund timelines or consumer tracking, please contact our administrative desk:

  • Store Name: jalox.shop
  • Corporate Entity Name: 100 PROOF RANCH LLC
  • Authorized Representative Officer: GO JEFFRY
  • Support Email: support@jalox.shop
  • Corporate Phone Number: +1 2313901627
  • Mailing Address: 4300 NW 100 STREET, OCALA, FL, 34482, United States