Contact information

Welcome to jalox.shop. We value your shopping experience and are highly committed to providing exceptional customer support. If you have any inquiries regarding our premium bath towels, need help tracking an order, or wish to submit a return request under our policies, please contact our corporate support team through the official channels below.

1. Direct Customer Support

For immediate assistance regarding order tracking, product specifications, or wholesale queries, please reach out to us:

  • Customer Support Email: support@jalox.shop (We respond to all written inquiries within 12 to 24 hours, Monday to Friday).
  • Customer Support Hotline: +1 2313901627

2. Corporate Legal & Ownership Identity

This online storefront and all associated services are owned, maintained, and operated globally by the following legally registered corporate entity:

  • Online Store Name: jalox.shop
  • Legal Entity Name: 100 PROOF RANCH LLC
  • Authorized Corporate Officer: GO JEFFRY
  • Registered Corporate Address: 4300 NW 100 STREET, OCALA, FL, 34482, United States

3. Business Hours & International Time Zone Selection

Our dedicated customer care team operates directly from our corporate office in Florida, United States. Since our primary market is Germany, please refer to the time zone guidelines below to select the correct time to call or expect real-time active support:

  • Standard Business Hours: 9:00 AM to 5:00 PM (Monday to Friday, US Eastern Time).
  • Closed: Saturdays, Sundays, and US Federal Public Holidays.

How to Select the Correct Time Zone

Please note the standard time difference between Germany and our corporate support office in Florida, United States (US Eastern Time):

  • Central European Summer Time (CEST / UTC+2) to US Eastern Daylight Time (EDT / UTC-4): Typically from March to October, Germany is 6 hours ahead of our Florida office. When it is 3:00 PM in Germany, it is 9:00 AM at our office.
  • Central European Time (CET / UTC+1) to US Eastern Standard Time (EST / UTC-5): Typically from October to March, Germany remains 6 hours ahead of our Florida office. When it is 3:00 PM in Germany, it is 9:00 AM at our office.
Tip for German Customers: To ensure your phone calls are connected to a live representative immediately, we highly recommend placing your calls between 3:00 PM and 11:00 PM German Time.

4. Direct Online Messaging

Alternatively, you can visit our storefront's contact page and fill out our integrated contact form. Please ensure you include your official order number and email address so Go Jeffry and our logistics administration team can assist you seamlessly.